Refund policy

*For inquiries of all orders and returns, please contact customer service asap before making changes on payment gateway to ensure the least complicated/fastest solution.*


Damaged/faulty/wrong items purchased from us are eligible for return within 7 days after customers receive the package. 

Please provide photos/video unboxing for proof in your return/refund inquiry so we can assist you with utmost care. This is compulsory for every inquiry, and we won’t resolve cases without providing photos/videos. 

To return/exchange one or more items from an order, all of the following conditions must be met:

  • The return/exchange must be requested within 7 days of the delivery day. 
  • The item must be in its original, unused, unaltered, and unwashed condition. 
  • Returned items must have tags still on and be returned in original product packaging.
  • Items belonging to promotion programs are ineligible for the refund/return process.

We do not accept refund/return requests for unfit items. Please check the size guide carefully before purchasing. Customers may also prevent this by consulting with us to avoid any confusion/misunderstanding.

All returns that must be shipped back within 14 days and will be refunded to you by the original form of payment excluding your shipping fee & payment fee. When the complete order is returned, the order will be assessed, and if passed the requirements, a refund will be processed within 7 days.

We are not responsible for damaged products due to delivery. You may return the item to the following address by any transport service providing us with the item’s tracking number. If we are unable to receive the tracking number by any circumstances, we have the right to cancel the ongoing refund/exchange/returns request.

We will cancel any refund/exchange/returns request if the processing time lasts more than 30 days.